“The retail industry is going through a profound period of change. Many of the actions we set out as part of our strategy three years ago, and have since implemented, put M&S in a stronger position to compete in this new world.”
“As we come to the end of our three-year transformation programme, much of our investment is starting to bear fruit and we have built a business that is more relevant for the future of retail.”
Underlying Group profit
Group profit before tax
Interim + final dividend
earnings per share
Group earnings per share
Through our 798 UK stores and our fast-growing e-commerce business, we sell high-quality, great value products to 34 million customers. Our UK business is split between Food (55% of our turnover) and General Merchandise (45%). We are market leader in Womenswear, Lingerie and Menswear.
↑ 32 net new stores
After more than two years of development, we launched our new M&S.com flagship in February. The website marks a significant milestone in our journey to become a truly multi-channel retailer. Our strategy allows customers to shop with us however they choose – whether online, in stores or by phone.
↑ 22 stores
M&S’s international reach continues to grow and we now operate in 54 territories across Europe, Asia and the Middle East. We are also expanding our international presence with the roll-out of country-specific websites.
↑ 37 net new stores
↑ 3 new markets
Our people are at the heart of what makes M&S different. As we continue to transform the business, we have worked hard to ensure that we have the capabilities in place to drive the company forward. We have continued to make sure that our 86,000 employees throughout the business are confident, engaged and knowledgeable.
per customer assistant
Since it launched in 2007, our Plan A ethical and environmental programme has become part of the fabric of the business. We constantly update Plan A, and the next phase, Plan A 2020, sets out a new set of 100 commitments and represents another step along our journey towards becoming a truly sustainable retailer.
Visit marksandspencer.com/plana2014 to read more