Last year we set out plans to invest in our UK business and enhance our already strong position in our home market. This programme is now well underway and over the last 12 months customers have started to notice the improvements we have made.
Last year we set out plans to invest in our UK business and enhance our already strong position in our home market. This programme is now well underway and over the last 12 months customers have started to notice the improvements we have made.
Last year we set out plans to invest in our UK business and enhance our already strong position in our home market.
This year we grew ahead of the market, with sales increasing 18%. Customers found it easier to shop with us online, via mobile or through in-store ordering and receive their goods directly or collect in store.
This year we grew ahead of the market, with sales increasing 18%. Customers found it easier to shop with us online, via mobile or through in-store ordering and receive their goods directly or collect in store.
This year we grew ahead of the market, with sales increasing 18%.
Our International business continued to grow, with sales up 5.8% to £1.1bn. This year we added 26 stores to our portfolio and entered new markets, giving us a total of 387 stores across 43 territories.
Our International business continued to grow, with sales up 5.8% to £1.1bn. This year we added 26 stores to our portfolio and entered new markets, giving us a total of 387 stores across 43 territories.
Our International business continued to grow, with sales up 5.8% to £1.1bn.
Plan A is about doing the right thing – and encouraging our employees and customers to join us. We now have 180 commitments under seven pillars, which are driving our ambition to become the world's most sustainable retailer.
Plan A is about doing the right thing – and encouraging our employees and customers to join us. We now have 180 commitments under seven pillars, which are driving our ambition to become the world's most sustainable retailer.
Plan A is about doing the right thing – and encouraging our employees and customers to join us.
"In a challenging marketplace
M&S has performed well,
as we continue to make
progress against our plans."
"In a challenging marketplace
M&S has performed well,
as we continue to make
progress against our plans."
CEO
Review
"Our plan has stood
the test of continued
evaluation and debate."
"Our plan has stood
the test of continued
evaluation and
debate."
Chairman's
Statement