Making every moment special


M&S is one of the UK's leading retailers. We are committed to making every moment special for our customers, through our high quality, own brand food, clothing and home products we offer in our 1,433 stores worldwide and online.


2017 PERFORMANCE

AT A GLANCE

Group

Group Revenue
£10.6bn
+2.2%

Group Profit Before Tax
£176.4m
-63.5%
Group Profit Before Tax and Adjusted Items
£613.8m
-10.3%

Total Dividend
18.7p
Level
Basic Earnings
Per Share
7.2p
-70.7%
Adjusted Earnings
Per Share
30.4p
-12.6%

Food

Making every food moment special is the aim of our Food business, which accounts for 60% of our UK turnover. Through the innovation, quality and choice that we offer, customers know they can come to us for every occasion, whether it is healthy cooking ideas, delicious meals from around the world or convenient food on-the-go. We sell food through 942 UK stores, including 253 owned and 383 franchise Simply Food stores.

Food
Food Revenue
£5.6bn
+4.2%
Number of New Lines
1600
24% of
range
Number of Customers
20.5m
+0.5m

Clothing & Home

We sell beautifully designed, high quality, own-brand clothing and homeware through 343 full-line stores, Outlets and our M&S.com website. Our Womenswear, Menswear, Kidswear, Lingerie, Beauty and Home products account for 40% of our UK turnover. With our focus on contemporary style and wardrobe essentials, we are the UK's biggest clothing retailer by value. We are also the market leader in Womenswear, Lingerie and Menswear.

Clothing & Home
Clothing & Home Revenue
£3.8bn
-2.8%
Full Price Sales
+2.7%
Number of Customers
24.6m
-0.1m

International

We export the best of M&S Clothing & Home and Food around the world, with stores across Europe, Asia and the Middle East. We also have a growing international online business. Following a strategic review of our International business, we are focusing on our established joint venture and franchise partnerships and operating fewer wholly-owned markets.

International
International Revenue
£1.2bn
+10.7%
International Stores
454
-14 net
new stores
Territories
55
-3

Plan A

A

In January 2007, we launched Plan A to address the key environmental, social and ethical challenges facing M&S. After ten years and two further updates Plan A continues to lead the sustainable business agenda. This year we are launching a new set of commitments which have been developed to transition Plan A into a new way of working and engaging with our customers.

Plan A
Total Plan A 2020 Commitments
107

Commitments Achieved
64
6
NOT
ACHIEVED

Commitments on Plan
25
11
BEHIND
PLAN

Commitments Cancelled
1
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Chairman's Statement

CHAIRMAN'S
STATEMENT

This year Steve has set out clear and decisive plans. I will leave an M&S that is well equipped for the digital age and totally focused on its customers. This more relevant M&S is underpinned by effective succession planning, good governance and active shareholder engagement which have been my focus during my time as Chairman.

Interim Dividend
6.8p
Final Dividend
11.9p
Total Dividend
18.7p
Level

Chief Executive's Strategic Update

CUSTOMER INSIGHT

PUTTING CUSTOMERS AT
THE HEART OF OUR BUSINESS

Our actions are driven by listening to our customers and analysing the market to build a rich and robust picture of our customers' shopping habits and outlooks. Everything we do as a company is filtered through the lens of what we know about our customers and every decision starts with them.

Customer Insights

32m
Number of customers
38%
Of our customers are male
62%
Of our customers are female

Clothing & Home Customers

Male / Female
Website visits
8.3m
Website visits per week
40%
Customers shop both
Clothing & Home and Food
52%
Of online orders are made
through tablet and mobile
40%
Food customers shop
'for tonight'

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