DELIVERING...

M&S is one of the UK's leading retailers, with over 1,382 stores worldwide. We are committed to delivering sustainable value for our stakeholders and making every moment special through the high quality, own brand food, clothing and home products we offer in our stores and online, both in the UK and internationally.

Our Business

AT A GLANCE

FOOD

Quality, innovation and convenience are the hallmarks of our Food business, which accounts for 58% of our turnover. We have 914 UK stores, including 222 owned and 349 franchise Simply Food stores. Our customers turn to us for innovative, great value products, whether they are looking for the convenience of incredible food prepared for them, healthy cooking inspiration or for something different to celebrate a special occasion.

Food Revenue
£5.4bn
+3.6%
Number of New Lines
1700
25% of
range
Number of Customers
20.1m
+0.1m

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Our Business

AT A GLANCE

CLOTHING & HOME

As one of the UK's leading retailers, we sell stylish, high-quality, own brand Womenswear, Lingerie, Menswear, Kidswear, Beauty and Home products, serving customers through our 302 full-line stores and website, M&S.com. Our Clothing & Home business accounts for 42% of our turnover. We are the UK's largest clothing retailer by value and we have market-leading positions in Womenswear, Lingerie and Menswear.

Clothing & Home Revenue
£3.9bn
-2.2%
M&S.com Sales
791.5m
+23.4%
Number of Customers
24.7m
+0.7m
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Our Business

AT A GLANCE

INTERNATIONAL

We have 468 stores across Europe, Asia and the Middle East. We operate through three different business models - owned, franchise and joint venture - to bring our quality Clothing & Home collections and Food ranges to our international customers. We also have a growing international online business delivered through localised owned and franchised websites and through partnerships with leading marketplaces.

International revenue
£1.1bn
-2.0%
International stores
468
-12
net new
stores
Territories
58
-1
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Our Business

AT A GLANCE

PLAN A 2020

For 132 years our customers have trusted M&S to do things in a responsible way. The commitments we make through Plan A ensure that everything we do makes a positive difference, whether it's sourcing responsibly, conserving energy, reducing waste or supporting the communities we serve. In a world facing rapidly growing environmental and social challenges, we believe we can make a difference by leading the way on truly sustainable change.
See Plan A Report (PDF)

TOTAL PLAN A 2020 COMMITMENTS
104
COMMITMENTS ACHIEVED
57
COMMITMENTS NOT ACHIEVED
5
COMMITMENTS ON PLAN
40
COMMITMENTS BEHIND PLAN
1
COMMITMENTS CANCELLED
1
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OUR PERFORMANCE

FINANCIAL HIGHLIGHTS

Group Performance
Group Revenue
£10.4bn
+0.8%
Underlying Profit before Tax
£684.1m
+3.5%
Group Profit before Tax
£483.3m
-19.5%
Interim and Final Dividend
6.8p + 11.9p = 18.7p
+0.7p
Special Dividend
4.6p
Underlying group earnings per share
34.8p
+5.1%
Group earnings per share
24.6p
-17.2%
Strategic priorities for the year
UK food revenue
£5.4bn
+3.6%
Clothing & home gross margin
55.1%
+245bps
UK clothing & home revenue
£3.9bn
-2.2
Free cash flow pre dividends
£539.3m
+2.9%
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Our Governance

CHAIRMAN'S OVERVIEW

We are focused on execution and strengthening our position as a modern, profitable business rooted in fulfilling the needs of our customers.

Robert Swannell Chairman

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Strategic Update

CHIEF EXECUTIVE'S
STRATEGIC UPDATE

We are at our best when we are completely focused on our customers. My plan is to keep things simple by putting customers at the heart of M&S – every decision starts with them.

Steve Rowe Chief Executive Officer

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