Performance against our plan

Key Performance Indicators

Financial performance

  • Group revenue

    £10.0bn

    1.3%

    £m 09/10 10/11 11/12 12/13
    UK 8,567.9 8,733.0 8,868.2 8,951.4
    International 968.7 1,007.3 1,066.1 1,075.4
    Total 9,536.6 9,740.3 9,934.3 10,026.8
  • Underlying Group profit before tax

    £665.2m

    5.8%

    £m 09/10 10/11 11/12 12/13
    UK operating profit 701.2 677.9 676.6 661.4
    International operating profit 142.7 147.0 133.4 120.2
    Net finance costs (149.3) (110.6) (104.1) (116.4)
    Underlying Group profit before tax 694.6 714.3 705.9 665.2
  • Group profit before tax

    £564.3m

    14.2%

    11/12 £658.0m
    10/11 £780.6m
    09/10 £702.7m
  • Group earnings per share

    29.2p

    10.2%

    11/12 32.5p
    10/11 38.8p
    09/10 33.5p
  • Underlying earnings per share

    32.7p

    6.3%

    11/12 34.9p
    10/11 34.8p
    09/10 33.0p
  • Return on capital employed

    15.9%

    3.0%

    11/12 16.4%
    10/11 16.7%
    09/10 17.5%

Focus on the UK

  • UK market share Clothing and footwear

    Value

    11.2%

    0.4% pts

    Volume

    12.0%

    0.3% pts

    Analysis

    We remain the UK's market leader in clothing but have experienced a decline in market share this year. We have set out a clear plan to address our underperformance, reasserting our quality and style credentials.

    Kantar Worldpanel Clothing and Footwear share 52 w/e 14 April 2013.

  • UK market share Food

    Value

    3.8%

    Level

    Analysis

    In a competitive market, our food market share remained level, as customers continued to trust M&S for responsibly sourced, quality food.

    Kantar Worldpanel Food and Drink 52 w/e 14 April 2013.

  • Average weekly footfall

    20.0m

    1.5%

    12/13
    20.0m
    11/12
    20.3m
    10/11
    20.7m
    09/10
    21.0m
    Analysis

    In a competitive market, our food market share remained level, as customers continued to trust M&S for responsibly sourced, quality food.

    Kantar Worldpanel Food and Drink 52 w/e 14 April 2013.

  • UK Mystery Shopping scores

    Average score

    81%

    Analysis

    Mystery Shop scores remained high this year at 81%. However, to help us be more in touch with customers we plan to replace our monthly Mystery Shop programme with a more regular, in-depth customer satisfaction survey.

  • Annual space growth

    2.8%

    Analysis

    As consumers' shopping habits change, we continue to evolve our space selectively. We expect the planned opening of new space will add c.2% to the UK in 2013/14.

Become a leading multi-channel retailer

  • Multi-channel revenue
     

    £651.8m

    16.6%

    11/12 £559.0m
    10/11 £473.6m
    09/10 £366.1m
    Analysis

    As we strengthen our multi-channel capabilities, we continue to make progress against our target to increase sales by £300m to £500m by 2013/14.

  • Percentage of population within a 30-minute drive of a full line store

    93%

    level

    Analysis

    To deliver a more multi-channel shopping experience we want to have our stores in accessible locations and aim for 95% of the population to be within a 30 minute drive of a full line store by 2015.

Become an international company

  • International revenue

    £1,075.4m

    4.5%

    11/12 £1,066.1m
    10/11 £1,007.3m
    09/10 £968.7m
    Analysis

    We are continuing to transform M&S into a more internationally focused business and are making progress against our target of increasing international sales by £300m to £500m by 2013/14.

    12/13
    £1075.4m
    11/12
    £1066.1m
    10/11
    £1007.3m
    09/10
    £968.7

Plan A

  • Our operations
    UK & ROI greenhouse gas emissions
    Gross (000 tonnes)

    569

    23%

    2006/07 735
    Why?

    Reporting greenhouse gas emissions will become a legal requirement from 2014. Reducing emissions improves efficiency and helps to respond to the risks of climate change.


  • Gross tonnes per sq ft of salesfloor
    UK & ROI greenhouse gas emissions

    2012/13

    34

    37%

    2006/07 54
    2012 target 35
    Why?

    Reporting greenhouse gas emissions per sq ft of salesfloor enables us to monitor improvements in efficiency.

  • Our products
    Percentage of M&S products with a Plan A quality

    2012/13

    45%

    14%

    2011/12 31%
    2015 target 50%
    Why?

    Plan A qualities have been carefully chosen to be appealing to customers, improve efficiency or make our supply chains more resilient.

  • Our people
    Employee engagement scores

    2012/13

    78%

    2%

    2011/12 76%
    Ongoing target 70%
    Why?

    There is a strong correlation between high levels of engagement and performance and as a result, we aim to maintain engagement levels of above 70%. We continue to use a variety of communication channels to ensure that employees are engaged in our strategy and understand the role they play.